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More Auto Responder questionsAnswers to common questions about using Auto Responders to create email newsletters can be found below including some of the more comprehensive areas of Auto Responder management like email personalisation, managing customer accounts etc. Can I import a database? Yes, existing data can be imported into your account. back to top Can I export and search my database? Yes, you can export data from the system to enable back ups, additionally you can search for specific clients by name, address, email address, town, area code, registration date though your administration area. back to top Do I have to have a website to use this system? No, this system can be purely triggered by email. For example you could put on all advertising “For more information please email youraccount@the-autoresponder.co.uk,” with the subject line "SUBSCRIBE" this email can be forwarded to your system so that it will automatically reply, add the client to your database and then follow them up. back to top How can I integrate this system into my website? From your administration panel you can select "Get Form Code". This allows you to create a form based upon the information you wish to collect. i.e. Name, Address, email, phone, postcode etc. You can create simple web sign up forms or use your account to powers online surveys, competitions or questionnaires. To do this go to the section “Configure Autoresponder” with your Admin area. Once you have chosen your specific fields the system will automatically generate the form code necessary, you can simply cut and paste the code generated into an HTML editor and add the form to your website - you will immediately have automatic data capture. back to top Yes, the system enables you to search your data base. You can then use this information to contact specific customers. back to top Can I add and delete individuals manually? Yes, you can do this easily through your administration area. back to top Yes, you can export all data from your database in csv format if you wish. back to top What happens if I lose my Password? The system is set up so that should you lose your password there is fail safe mechanism through which you can retrieve it. back to top Where is my client information stored? On our specialist servers. back to top Who will have access to my account? Only people who you have authorised. I.e. Password Holders. back to top Our support team are always available to assist you. Within the Admin area there are clear and easy to follow Video Tutorials on every aspect of the system. back to top What happens to emails sent in reply to messages from the system? All email replies will be sent to you default email account as set by yourself. I.e. Which ever account you choose to set as the "from" address will receive all replies as though you had sent them from your own computer. back to top How do I Maintain and build my customer database? Thousands of website owners around the world have realised the power of offering theis website visitors the opportunity to receive their newsletter, the Autoresponder system creates a data capture form for your website to help you collect and retain your visitors details. As an Account holder you have a powerful data collection tool that can be integrated easily and seamlessly with your website. Our Autoreponder Software enables you to define the exact details you wish to gather. You can select both the demographic and personalisation data you wish to gather. Used carefully this feature enables you to target customers with offers relevant to their requirements. You can select the data you want to collect from you websites visitors from within your accounts administration panel. Any inquiry will then be simultaneously and automatically logged into your database and replied to. Information collected via a web form can include name, address, email, phone number etc. Alternatively, you can add clients details manually through your administration area.back to top How do I Respond to inquiries automatically? Any inquiries (once they have opted in) will instantly be sent the first preset message 1 you have entered in your account and subsequently will be mailed automatically by the messages you have entered into the system.back to top How do I automate customer follow up with personalised messages. The Autoresponder allows complete personalisation of your emails. If you have captured the correct data then all this data can be incorporated into the emails you wish to send. Your auotresponder will deliver personalised information to both existing and potential customers and then automatically send follow up emails at whatever intervals you set in the message management system. The Pro Autoresponder Software account offers unlimited automatic email messages that are sent after a client has opted in via a web form, via sending the autoresponder an email with "SUBSCRIBE" in the subject line or after you have imported them through your admin area. Never again do you need to remember to follow up potential clients -after creating your sequential messages the autoresponder will automatically follow up all initial inquiries. back to top How do I control messages content and timing? Control of content and when the autoresponder sends your mails is crucial to your success. By logging into your admin area you are able to create messages and then specify exactly how many days after the previous message the next message is sent. back to top Are there any access restrictions? You can access your System 24hrs a day from any computer with Internet Access. As this is a web based, username and password protected system you can access your administration area and edit your system from any Internet connected computer. back to top How do my clients "Opt Out" automatically? The Autoresponder system is completly compliant with the 'CAN-Spam" and every clinet cannot be mailed out unledd they have opted-in to your list and every email that gets sent out contails a simple and automatic unsubscribe link for your recipients convenience. This also means that you do not need to manually unsubscribe your list as they can do this themselves, reducing administration. back to top Do I need any additional software? Other than a standard computer with an Internet connection you need no other software to make full use of this system. This is totally a web based, username and password protected autoresponder system. All administrative emails and notification of autoresponder sign ups will be sent to your chosen email account. back to top All this for the incredibly low monthly payment of £9.50. Can your business afford to live without an effective Email Newsletter system? Auto Responder FAQ's page 1.
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